What is a KeyCom®?
What is a myKey™?
Where can I buy a KeyCom®?
How can I order KeyComs® for my buildings?
Is the KeyCom® interface customizable?
Can this product be used for back doors or side entrances?
Can this product be used for gatehouses, pool houses, with guards?
Yes. Your Dealer can help you configure different members of the KeyCom® product catalog to meet your specific needs.
What happens if I lose a myKey™?
How do I add new users for myKeys™?
How do I send visitor myKeys™?
Visitor myKeys™ are sent from the Resident portal. You need to have a userid and password to log in. Having logged in to the Resident Portal, select “Manage Users” to open additional, more specific choices. Select “Visitor myKey™ Users” to reveal a list of all of the Visitor myKeys® that have been sent from this Unit. At the top right is a button labelled “Send Visitor myKey™”. By pressing this button and completing the form that appears you may send a link to a digital myKey® (QR code for a myKey™) to the individual you wish to grant temporary access to your building.
My activation code isn’t working, what do I do?
If your activation code is not working, please contact your building's management to verfiy if your activation code is correct. They will troubleshoot the issue and escalate if necessary.
I’m having trouble activating or setting up my account. Whom do I contact?
How can I change information on my account?
Does my name, unit and image have to appear on the directory?
There is always a listing in the Directory for your Unit. However, whether a name or an image appears with the Unit listing is entirely up to the Resident.
Who can see my information?
Your information is visible to the Management of your building as well as vendors who support the My Video Intercom system.
Is my information shared with any other parties?
Your information is used exclusively by Management and vendors supporting the My Video Intercom system to to ensure safe access to your building. No personally identifiable information is shared with third parties.
Using your Portal
How do I log in?
How do I upload my resident list?
How do I activate residents?
- We recommend distributing a notice to residents prior to the install date giving residents 30 days to obtain new keys and activate their account before the old intercom system is phased out.
You can easily activate new residents from your portal by clicking on "Assign New Resident" and moving through the prompts. After entering the required information, you have the option to activate a new user with a welcome email or physical welcome packet.
Welcome Packages/Additonal Keys/Multiple phone number setup explained
Only one Welcome Package is to be sent per listing (please note: one unit may have multiple listings). If you need to send additional MyKey™ plastic tabs for a listing, please use the additional MyKey™ sets and not the Welcome Packages.
Primary Resident Portal
Navigate to https://accounts.mvisystems.com.
Enter the username and password that you have previously setup and press “Login”
If you have forgotten either your username or your password, follow the link provided to recover or reset them.
If this is the first time you are logging in, select “First Time User/ Sign Up” and follow the instructions for setting up your access. This will require having the activation code you received on the physical MyKeys™ in your Welcome Packet or in the initial Welcome e-mail that was sent to you when you registered with the Management Company.
Account Settings - Each Resident is able to modify his or her identifying information (name, userid, KeyCom® access PIN) as well as contact preferences such as phone numbers and e-mail address. As is conventional throughout the system those fields that are read-only are displayed against a gray background.
Password Settings - Each account user can update their Portal access password as desired. When changing the password, the user is first required to answer a Challenge Question which was created during activation. Alternatively the user can provide the activation code that was received during the registration process. When the question is answered correctly, two text entry fields are displayed for entering and then confirming a new password. Passwords are required to be a minimum of 8 characters in length and contain at least one number and one letter.
Account Users - Account Users are also referred to as Secondary Residents. They are able to access the Resident portal, though their view is somewhat restricted.
myKey™ Users - myKey™ users are individuals, often family members or service providers who are granted ongoing access to the building through the use of (physical) myKeys™, but who do not have access to the Resident portal and who are not given access to the MVI App.
Visitor myKeys™ - time limited access can be offered to individuals for a day, a week, or a month and for daytime, nighttime or 24 hour access. These myKeys™ are sent electronically to their users and are not distributed as physical objects.
Directory Info - This tab controls both how the Residential Unit is represented on the KeyCom® kiosks of the building and provides a current view of KeyCom® lobby areas.
Settings - At any time, the Primary resident may update both the image that appears in the Directory section of the KeyCom® kiosks and the phone number that is called when an individual selects either the Primary Resident or the Unit from the Directory display. Note that when the Unit is contacted from the kiosk, all of the MyKey™ apps on phones of the Primary or Secondary Residents of the Unit will be contacted. Only if none of these individuals pickup the call on their app will the Directory Dial Number be called as a regular telephone call.
Live View - The Live View tab opens a window that by default shows a livestream from the KeyCom® kiosk that has been designated as the default or main entrance. There is also a pull-down list on the same page that allows the user to switch to the livestream from a KeyCom® at some other entrance to the building.
MVI App - When Secondary Residents are added by Primary Residents, either their mobile phone number or e-mail address must be included in the identifying information. A link is sent by the My Video Intercom system using the appropriate channel which invites the Secondary User to initiate the registration process. This process includes updating the initial userid and password that are generated by My Video Intercom, as well as setting up a security challenge question. At this point, the Secondary Resident can set up the MVI myKey™ app.
Logging In - Go to https://accounts.mvisystems.com
Messages - Secondary Residents can view all of the messages that have been left for the household
Activity - Secondary Residents can view the log of all changes made by any member of the household to identifying and contact information, as well as all instance when members of the household accessed (or authorized access to) the building.
My Account - This tab allows Secondary Residents the same level of control as Primary Residents over their identifying information and access control credentials.
Visitor myKeys™ - Secondary Residents are able to send myKeys™ to individuals whom they would like to offer temporary access.
How do I enter the building using Bluetooth?
How do I set up the myKey tab?
When you approach the KeyCom, tap “Resident” on the screen. Then hold your myKey tab with the QR code facing the scanner located at the bottom right hand side of the KeyCom. You will be promoted to setup your account with your name, create a pin number, and take a photo. Move through the setup prompts and hit "save" when complete. Test the myKey by hitting "Resident" and then scanning your myKey.
How do guests call me?
MVI Certified Dealers
How can I become an MVI Certified Dealer?
To learn more about our certification and training program, reach out to email@example.com.
How do I set up and authorize my staff to use My Video Intercom?
What aspects of My Video Intercom can I customize?
The Management Portal displays the name and a small image that can be selected by the Management Company in the upper right of the screen. This same image also appears in the upper left of all KeyComs® in buildings managed by this company as a decoration on the button that invites parties interested in space in the building to contact the Management Company. The name and image can be modified through the Company Info tab of the portion of the menu above the Buildings section. In addition, each building under management can have an image uploaded for it in the Building Info tab within the Building section for each such building.
How do I set up a new building?
Your Certified MVI Dealer will assist you in creating a new building and preparing the initial data to upload. Through their own interface, they will create not only the building, but the collection of KeyCom® devices that are assigned for installation in that building. Collaboration is required as the Dealer will need to know the identifier for each unit, its floor, the principal leaseholder for each unit and a contact phone number. Together these items will permit the construction of a basic initial directory for the KeyComs® and a basic initial Unit Directory and Residents/Companies list for the Management Portal. It is not a problem if some of the Units are Vacant, and the process of creating and uploading this initial database can also be deferred until after the Dealer has completed installation. Your own staff could even perform the actual upload of Units and Primary Residents, though you may still want some help formatting the file used to upload the data.
How do I add a new tenant?
Log in to the Management Portal at https://accounts.mvisystems.com using your username and password. Then in the Buildings pulldown, select the building where the new tenant is moving in. In the Unit Directory listing, the Unit that the new tenant will be occupying should have a status of “Vacant”. If if does not, then the Unit must first be vacated. Select the long button at the right marked “Assign New Resident” and complete the (sequence of) form(s) that open. [As of 7/10/2018, an activation code taken from a card attached to a MyKey™ pair is needed as part of this process; in later releases, the assignment of an Activation code can be deferred or the distribution of the code effected through e-mail, though the code will be needed before the Resident can use the My Video Intercom system].
How do I prepare a unit when the current tenant moves out?
How can I communicate with building residents using My Video Intercom?
What do Flagged events or actions mean?
How do I replace a damaged MyKey® tab for a resident?
- Go to Resident Users in the web management portal for that resident and first delete the damaged MyKey® by clicking 'Delete MyKey®'.
Then go to Unit Directory and assign a new MyKey® by clicking 'Add MyKey® Set'. You will then scan or type in the activation code that you see on the plastic MyKey® set and save. Then send that activated MyKey® set to the resident. The resident can then activate the MyKey® for use at the KeyCom®.
How do I activate my account?
How do I enter the building using My Video Intercom?
What control do I have over the My Video Intercom system in my building?
How can other members of my household use My Video Intercom?
How can I get more MyKey™ tabs if I need them?
When a guest comes to my building, how will they reach me, and how will I let them in?
When guests arrive at your building, they will approach the KeyCom® kiosk When they are within about 3 feet, the screen will automatically change from displaying current events to presenting the interface to the My Video Intercom system. Your guest will choose “Intercom”, just as they would have approach a traditional call-button system. They can either scroll through the list of names to find you in the Directory or select your Unit number from the array. After they have made their selection a pop-up will appear indicating that this system is about to dial you and asking whether it should proceed. Notice that the name to be called is the Directory name for your Unit, so it will be whatever you have chosen to make it, not necessarily your name. If they select “Yes”, the system will attempt to contact you, first on the MVI myKey™ app, and if that is unsuccessful, on the phone number you have provided. After determining who is coming to visit you, you can unlock the door for them through the app, or if you received a phone call, by pressing “9” on the phone. If you are contacted through the app, you can even open a 2-way video call with the visitor if that feature is included in your subscription level.
Where do I get the MVI App?
How can I use My Video Intercom to communicate with my management company?
My Video Intercom offers several features that substitute for traditional channels used by management companies. Every page of the Resident Portal has both a list of of text Notices and a Calendar of Events. Notices frequently have to do with maintenance or service work that is being done in the building , but can also contain other types of notifications, such as for changes in policy or reminders of rules that should remain posted for an extended period of time. Events are shown on the calendar, and clicking on an event opens a popup with details regarding the event (time, location, description, etc.)
What else can I learn from My Video Intercom?
My Video Intercom allows you to review changes that were made to your account information whether by a member of your household or by management. The Activity tab on the main menu of the Resident Portal summarizes these transactions as well as tracking interactions with the KeyCom® devices at entrances to your building.
Where can I get help if I still have questions?
In addition to this FAQ, there is help associated with a number of the fields and pages in the Resident Portal. If you have technical or troubleshooting problems that you are unable to resolve with this information, then your first point of contact should be your management company. If they are not able to help you immediately, they will have access to the necessary support and technical resources to promptly resolve any question or issue that arises.
How do I activate/register my new MyKey tab for use?
To activate/register your new MyKey tab:
Adding multiple users to receive app calls
When multiple residents in a listing want to be notified when a visior buzzes their their unit, they need to have the Primary resident (the one who activated the initial Welcome Package) add them as a user. This can be done by the primary resident in the MVI app. In the app they need to go to tap My Profile>tap Manage Users>tap Add New User. The primary resident can then choose to have a text or email sent to the additional user with the link to register. The additional user can then create a profile, download the app, and login to be able to receive app calls for that listing. Add as many additional users as necessary. All additional users added will then receive an app call when a visitor buzzes that listing.